Privacy Policy

Effective Date: 01 April 2026

This Privacy Policy (“Policy”) describes how eKisanZone (“Platform”) collects, uses, processes, stores, discloses, and protects personal information of users. The Platform is owned and operated by Click-N-Grow Agroventures Pvt Ltd (“Company”, “we”, “our”, or “us”), a company incorporated under the laws of India.

By accessing or using www.ekisanzone.com (“Website”), you acknowledge that you have read, understood, and agreed to the terms of this Policy.

1. Scope and Applicability

This Policy applies to all individuals who access or interact with the Website or Platform, including but not limited to:

• Visitors browsing the Website
• Customers creating accounts or placing orders
• Vendors registering or transacting on the Platform
• Individuals contacting us via email, forms, or telephone
• Applicants applying through career or other sections

 

This Policy does not apply to third-party websites, services, or applications that may be linked from our Website. We are not responsible for the privacy practices of such external platforms.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

• Full name
• Job title or designation (if applicable)
• Email address
• Mobile/phone number
• Billing and shipping address
• Company/Firm name
• GST number (where applicable)
• KYC documents or project-related documentation (where required for compliance or business purposes)

 

2.2 Transaction Information

• Order details and purchase history
• Payment status and payment mode
• Delivery and logistics information

All payment transactions are processed through authorized and secure third-party payment gateway providers. The Company does not store full debit card, credit card, UPI PIN, CVV, or other sensitive financial credentials.

 

2.3 Technical and Usage Information

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and interaction history
• Date and time of access
• Referring website information

 

This information may be collected through cookies and similar tracking technologies.

 

3. Purpose of Processing

Your information may be collected and processed for lawful business purposes, including but not limited to:

• Account creation and management
• Order processing, invoicing, and delivery coordination
• Vendor onboarding and administration
• Customer service and grievance redressal
• Product improvement and service enhancement
• Personalization of user experience
• Transactional communications (order confirmations, updates, invoices)
• Promotional and marketing communications (with prior consent, where required)
• Internal research, analytics, and surveys
• Compliance with statutory and regulatory obligations
• Fraud detection, prevention, and risk management

We do not sell, rent, trade, or commercially exploit your personal information.

 

4. Disclosure and Sharing of Information

We may share your information strictly on a need-to-know basis with:

• Authorized payment gateway providers
• Logistics and courier partners
• IT service providers and cloud hosting partners
• Marketing and communication service providers (subject to consent)
• Government authorities, regulators, or law enforcement agencies where required by law or legal process

All third parties engaged by us are contractually bound to maintain confidentiality and comply with applicable data protection standards.

 

5. Cookies and Tracking Technologies

The Website uses cookies and similar technologies to:

• Maintain session functionality
• Improve Website performance
• Analyze user behavior and traffic
• Enhance user experience

We may use analytics tools such as Google Analytics for aggregated traffic analysis. Users may disable cookies via browser settings; however, certain features of the Website may not function properly as a result.

 

6. Data Security

We implement reasonable technical and organizational safeguards, including:

• Secure server infrastructure
• SSL encryption
• Access control restrictions
• Confidentiality obligations for employees and service providers

While we follow industry-standard security practices, no method of transmission over the internet or electronic storage is completely secure. Accordingly, absolute security cannot be guaranteed.

 

7. International Data Transfers

Your information may be processed or stored outside India by trusted service providers in accordance with applicable legal and regulatory requirements. By using the Platform, you consent to such transfers where necessary.

8. Retention of Information

Personal information shall be retained:

• For as long as the user account remains active
• As required under applicable laws, taxation, and regulatory requirements
• To resolve disputes, enforce agreements, or prevent fraud

Users may request account deletion or data erasure, subject to legal retention obligations.

 

9. User Rights

Subject to applicable law, users may have the right to:

• Access their personal data
• Request correction or updating of inaccurate information
• Withdraw consent (where processing is based on consent)
• Request deletion of personal data
• Lodge grievances regarding data processing

Requests may be submitted using the contact details provided below.

 

10. Compliance with Law

We comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 and other relevant regulations. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of competent courts located in Akola, Maharashtra, India.

11. Children’s Privacy

The Platform is not intended for individuals under the age of 18 years. We do not knowingly collect personal information from minors. If we become aware that such information has been collected inadvertently, we will take appropriate steps to delete it.

12. Amendments to This Policy

We reserve the right to modify or update this Policy at any time. Any changes will be posted on the Website with a revised effective date. Continued use of the Platform after such updates constitutes acceptance of the revised Policy.

13. Contact Information

For any queries, requests, or grievances related to this Privacy Policy, you may contact:

Click-N-Grow Agroventures Pvt Ltd
C/2, Matoshri Apartment, Sane Guruji Nagar, Mangrulpir Road, Khadki Area, Main Road,
Akola, Maharashtra – 444004, (IN)
Email: ekisanzone.b2c@gmail.com
Phone: +91-9096248660

By using the Website, you confirm that you have read and agreed to this Privacy Policy.